RETURNS & EXCHANGES
Here When Things Don’t Quite Work Out
We carefully select every piece we offer, but we understand that sometimes an order may not be quite right. Here is what you need to know before requesting a return or exchange.
Petto Vogue carries products from multiple independent brands. Return and exchange eligibility may therefore vary depending on the product, brand, order type and condition of the item.
Product-specific terms shown on the product page or communicated before purchase take priority where applicable.
Return Eligibility
To be considered for a return or exchange, items should normally be unused, unworn and in their original condition, with original packaging and accessories where applicable.
We may be unable to accept items that show signs of wear, washing, alteration, damage caused after delivery or other changes from their original condition.
Size & Fit
Sizing differs between brands and designs. Please check the measurements and size information provided on each individual product page before ordering.
If you are unsure about sizing, we recommend contacting us before purchase so we can help you review the available measurements.
Size-related exchange eligibility may depend on the individual product and available replacement stock.
Made-to-Order, Custom & Pre-Order Items
Certain Petto Vogue products may be handmade, made to order, personalised, specially sized or produced specifically after an order is placed.
These items may have different cancellation, return or exchange conditions from standard ready-to-ship products.
Any product-specific conditions shown on the relevant product page should be reviewed carefully before purchase.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from the item you ordered, please contact us as soon as possible after receiving your parcel.
Please include your order number and clear photos showing the product and the issue so that we can review the case with the relevant brand or fulfilment team.
How to Request a Return or Exchange
Please contact Petto Vogue before sending any item back.
Include your order number, the item concerned, the reason for your request and any relevant photographs.
Please do not return an item to a brand, warehouse or other address without receiving return instructions from us first.
Return Shipping
Return shipping arrangements and costs depend on the reason for the return and the individual circumstances of the order.
Where a return is approved, we will provide the applicable instructions before the item is sent back.
Refunds
Once an approved returned item has been received and reviewed, we will confirm the outcome of your request.
Where a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Need Help?
If you are unsure whether an item is eligible for return or exchange, please contact us before sending anything back.
We will review your order and provide the appropriate next steps.