FAQ
A Few Things You May Want to Know
From sizing to shipping, here are a few helpful notes for shopping our curated collection of independent pet brands.
How long will my order take to ship?
Petto Vogue carries products from multiple independent brands, so preparation and production times may vary by item.
Please refer to the individual product page for the most relevant processing, made-to-order or pre-order timeline.
Do you ship internationally?
Yes. Petto Vogue ships to supported international destinations. Available shipping methods and charges will be shown at checkout based on your delivery address.
Will I receive tracking information?
Tracking information will be provided once your order has been dispatched, when tracking is available for the selected shipping service.
How do I choose the correct size?
Sizing can vary between brands and styles. Please always check the size information provided on the individual product page before placing your order.
We recommend measuring your companion carefully rather than selecting a size based only on weight or a size previously worn from another brand.
Do all brands use the same size chart?
No. Each independent brand may use its own sizing system and fit. The size chart or measurements shown on each product page should always be used for that specific item.
Are some items made to order or available by pre-order?
Yes. Selected pieces may be made to order, handmade or offered as pre-order items.
When this applies, the relevant information and estimated preparation time will be stated on the product page.
Can I order items from different brands together?
Yes. You may place products from different brands in the same order.
As preparation times can differ between brands, your order may occasionally be shipped separately or according to the item with the longer preparation period.
Will I need to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes or other fees determined by the destination country or region.
Unless otherwise stated, these charges are the responsibility of the recipient.
Can I return or exchange an item?
Return and exchange eligibility may depend on the item, condition of the product and whether the piece is made to order, personalised or final sale.
Please review our Returns & Exchanges information before submitting a request.
What if I need help before placing an order?
We are happy to help with product information, sizing or general order questions before purchase.
Please contact Petto Vogue through our Contact Us page.